Terms & Conditions

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Terms & Conditions

We try to ship all items within 2 business days of but we aim to ship all orders placed before 12:00 pm (EDST), the same day.

If you select In Store Pickup.  We will notify you when your order is ready to be picked up.

You will be notified if we are temporarily out of stock on any items we offer.

We ship via UPS.

We use Pay Pal for our preferred payment method, we do accept checks and money orders, though your order will NOT ship until it is received and it clears our bank.

U.S. currency only

Most items may be returned within 14 days of shipment for a refund. All of the merchandise we sell is brand new and has never been opened, and we do not return any used merchandise to our warehouse shelves to re-sell it as new. Therefore, all items must be returned in new, unopened re-saleable condition or a restocking fee ranging from 1% to 25% will
apply. Furthermore, returned items must be complete with all original parts, accessories, and manufacturer packaging to be eligible for a credit. All returns are subject to inspection. We reserve the right to determine, in its sole discretion, the condition and completeness of returned merchandise. You MUST call for a return authorization before returning any item or fill out out Return Form.

Please be exact when ordering as we cannot be responsible for items that were ordered incorrectly, if in doubt please call us first.


WE TRY TO INSURE THAT ALL PRODUCT PRICES AND WEIGHTS ARE ACCURATE BUT WE DO RESERVE THE RIGHT TO CORRECT ANY ERRORS OR OMISSIONS.

If there are special shipping methods required we will contact you prior to shipping your order.

Mail all correspondence to us at:

Lucky Roots Hydroponics

612 N Sheppard St

Richmond, VA  23221

804.377.3020

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